Returns & Exchanges

At Windy City Novelties, we want your celebration to be perfect, which is why we offer a 30-day return policy on most unused and unopened items. If you are not completely satisfied with your purchase, our team is here to help you facilitate a quick and easy return or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or visit our online Return Center to enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and print the prepaid shipping label provided via email or our portal.

• 3.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags and seals are intact, and attach the shipping label to the outside of the box.

• 4.
  Ship and Refund

  Drop off your package at the designated carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.